@keyframes _occ-pulse-ring_2pply_1{0%{transform:scale(1);opacity:.55}to{transform:scale(2.4);opacity:0}}@keyframes _occ-ring-fast_2pply_1{0%{transform:scale(1);opacity:.6}to{transform:scale(2.2);opacity:0}}._wrap_2pply_11{display:inline-flex;align-items:center;gap:var(--space-2)}._dot_2pply_17{position:relative;border-radius:50%;flex-shrink:0;transition:background var(--dur-base) var(--ease-out)}._sm_2pply_25{width:6px;height:6px}._md_2pply_26{width:8px;height:8px}._lg_2pply_27{width:10px;height:10px}._available_2pply_30{background:var(--status-available)}._busy_2pply_31{background:var(--status-busy)}._offline_2pply_32{background:var(--status-offline)}._active_2pply_33{background:var(--accent)}._ringing_2pply_34{background:var(--danger)}._dot_2pply_17._pulse_2pply_37:after{content:"";position:absolute;top:-3px;right:-3px;bottom:-3px;left:-3px;border-radius:50%;animation:_occ-pulse-ring_2pply_1 1.8s cubic-bezier(.4,0,.6,1) infinite}._available_2pply_30._pulse_2pply_37:after{background:var(--status-available)}._active_2pply_33._pulse_2pply_37:after{background:var(--accent)}._ringing_2pply_34._pulse_2pply_37:after{background:var(--danger);animation-name:_occ-ring-fast_2pply_1;animation-duration:.75s}._label_2pply_53{font-size:var(--font-size-xs);font-family:var(--font-mono);letter-spacing:.03em;color:var(--text-secondary)}@keyframes _occ-wave-bar_7w2bc_1{0%,to{transform:scaleY(.35)}50%{transform:scaleY(1)}}._root_7w2bc_10{display:flex;flex-direction:column;height:100%;background:var(--surface-raised);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);overflow:hidden}._header_7w2bc_21{display:flex;align-items:center;justify-content:space-between;padding:var(--space-3) var(--space-4);border-bottom:1px solid var(--border-subtle);background:var(--surface-overlay);flex-shrink:0}._title_7w2bc_31{font-family:var(--font-mono);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);letter-spacing:.1em;text-transform:uppercase;color:var(--text-muted)}._headerRight_7w2bc_40{display:flex;align-items:center;gap:var(--space-3)}._wave_7w2bc_47{display:flex;align-items:center;gap:2px;height:14px}._waveBar_7w2bc_54{width:2px;height:10px;border-radius:1px;background:var(--accent);transform-origin:center bottom;animation:_occ-wave-bar_7w2bc_1 1s ease-in-out infinite}._waveBar_7w2bc_54:nth-child(1){animation-delay:0s;opacity:.7}._waveBar_7w2bc_54:nth-child(2){animation-delay:.18s;opacity:1}._waveBar_7w2bc_54:nth-child(3){animation-delay:.36s;opacity:.7}._waveLabel_7w2bc_67{font-family:var(--font-mono);font-size:9px;letter-spacing:.08em;text-transform:uppercase;color:var(--accent);opacity:.8}._lanes_7w2bc_77{display:flex;align-items:center;padding:var(--space-2) var(--space-4);border-bottom:1px solid var(--border-subtle);background:var(--surface-base);flex-shrink:0}._laneCustomer_7w2bc_86{flex:1;font-family:var(--font-mono);font-size:9px;letter-spacing:.1em;text-transform:uppercase;color:#f5a62373}._laneDivider_7w2bc_95{width:1px;height:10px;background:var(--border-subtle);margin:0 var(--space-2);flex-shrink:0}._laneAgent_7w2bc_103{font-family:var(--font-mono);font-size:9px;letter-spacing:.1em;text-transform:uppercase;color:#00c8f073;text-align:right}._feed_7w2bc_113{flex:1;overflow-y:auto;overflow-x:hidden;padding:var(--space-4);display:flex;flex-direction:column;gap:var(--space-3);scrollbar-width:thin;scrollbar-color:var(--border-default) transparent}._feed_7w2bc_113::-webkit-scrollbar{width:3px}._feed_7w2bc_113::-webkit-scrollbar-track{background:transparent}._feed_7w2bc_113::-webkit-scrollbar-thumb{background:var(--border-default);border-radius:2px}._empty_7w2bc_130{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:var(--space-3);font-family:var(--font-mono);font-size:var(--font-size-xs);color:var(--text-muted);letter-spacing:.1em;text-transform:uppercase;opacity:.4;-webkit-user-select:none;user-select:none}._emptyIcon_7w2bc_146{width:28px;height:28px;opacity:.4}._row_7w2bc_153{display:flex;flex-direction:column}._rowCustomer_7w2bc_159{align-items:flex-start;padding-right:22%}._rowAgent_7w2bc_165{align-items:flex-end;padding-left:22%}._bubble_7w2bc_171{max-width:100%;padding:var(--space-2) var(--space-3);border-radius:var(--radius-lg);transition:opacity .3s var(--ease-out),box-shadow .2s var(--ease-out);will-change:opacity}._bubbleCustomer_7w2bc_181{background:#f5a62314;border:1px solid rgba(245,166,35,.18);border-bottom-left-radius:var(--radius-sm);color:var(--text-primary)}._bubbleCustomer_7w2bc_181:hover{background:#f5a6231f;box-shadow:0 0 0 1px #f5a62340}._bubbleAgent_7w2bc_193{background:#00c8f012;border:1px solid rgba(0,200,240,.16);border-bottom-right-radius:var(--radius-sm);color:var(--text-primary)}._bubbleAgent_7w2bc_193:hover{background:#00c8f01c;box-shadow:0 0 0 1px #00c8f038}._interim_7w2bc_206{opacity:.55;font-style:italic}._text_7w2bc_212{font-size:var(--font-size-sm);line-height:var(--leading-normal);color:var(--text-primary);word-break:break-word;margin:0}._meta_7w2bc_221{display:flex;align-items:center;gap:var(--space-2);margin-top:3px;padding:0 1px}._metaCustomer_7w2bc_229{justify-content:flex-start}._metaAgent_7w2bc_230{justify-content:flex-end}._sideLabel_7w2bc_232{font-family:var(--font-mono);font-size:9px;letter-spacing:.07em;text-transform:uppercase;font-weight:var(--font-weight-medium)}._sideLabelCustomer_7w2bc_240{color:#f5a6238c}._sideLabelAgent_7w2bc_241{color:#00c8f08c}._ts_7w2bc_243{font-family:var(--font-mono);font-size:9px;color:var(--text-muted)}._interimTag_7w2bc_249{font-family:var(--font-mono);font-size:9px;color:var(--text-muted);font-style:italic;opacity:.7}